You’ve Lost That Branding Feeling

In one way or another, I’ve been involved in a lot of discussions about brand lately, and I’ve come to a horrible conclusion: businesses are killing their brands. They do it in the worst way possible, by making it impossible to see why Brand A is better than Brand B. A while ago, my insurance company, 21st Century was swallowed by AIG. When I was told this, my first reaction was “Oh no” because 21st Century, during the lengthy period of time I was a customer, was very good to me. Dealing with